Sno-Isle Libraries adding contact-free service option

Sno-Isle Libraries is ramping up contact-free service at 23 community libraries across Snohomish and Island counties.

“We began a soft-launch of this service on Monday, June 15,” Sno-Isle Libraries Executive Director Lois Langer said. “Customers with existing borrowing requests from before the libraries closed on March 13 are being notified by phone and email.”

After being notified, customers can come to their library and receive their requested materials in recyclable paper bags with a contact-free handoff at the front door. Customers are asked to step back from the closed-door before the staff member opens it and places items outside the door.

“We also began taking returns of library materials, but there will be no in-library services at this time and our buildings are still closed to the public,” Langer Thompson said.

The new process is going well and expanded service for all customers with new borrowing requests will be available by Monday, June 22, she said. All customers will be notified by email and details will be posted on the Sno-Isle Libraries website.

The contact-free service is aligned with the state’s coronavirus Phase 2 guidelines. Both Snohomish and Island counties currently are in Phase 2.

“We are very sensitive to the coronavirus-related concerns of our customers and employees,” Langer Thompson said. “As part of the contact-free service, we are following CDC guidelines to quarantine all returned library materials for at least 72 hours before availability for further circulation.”

More details about contact-free service including locations and operating hours are available at www.sno-isle/contact-free.