Customers can help Sno-Isle Libraries update hold lists

Sno-Isle Libraries logoAn Oct. 5 server failure at Sno-Isle Libraries resulted in the loss of reservations for materials placed by customers from Sept. 14-Oct. 5.

The server is now online and customers can help by logging on to their accounts and placing new holds for the materials they had previously requested.

“People can help us rebuild hold lists for some of our most-requested materials,” said Rebecca L. Loney, director of technical services. “These will be new lists that reflect the order of these new requests as they are received.”

Customers who would like assistance from library staff are urged to contact their local Sno-Isle Libraries community library.

There was no security breach of customer personal information and no customer data was released as a result of the server failure.

Library staff members are working to ensure this type of service disruption does not occur in the future. “We apologize for any inconveniences this server failure may have caused,” Loney said.